Information we collect

Homeward Family Shelter (Julliette’s Place) collects and uses personal information from donors that includes: name, address, telephone number, amount donated, donor comments, and e-mail address. The Canada Revenue Agency (CRA) requires that Homeward Family Shelter (Julliette’s Place) keep contact information and donor contributions on file.

How, when and why information is used

Homeward Family Shelter (Julliette’s Place) will never publish, sell, trade, rent, or share names or contact information of donors (unless stipulated for release and or publication by the donor). Your written consent is required. We will use contact information (e-mail, telephone number and address) of donors for the following purposes only:

• Distribute receipts for donations
• Thank donors for their donation
• Inform donors about upcoming fundraising and other activities
• Internal analysis and record keeping
• Reporting to relevant government agencies (these reports are not for public inspection)
• Contact donors about changes to this policy

Unless a donor explicitly chooses to remain anonymous, we will publicly recognize their donation. In all other cases, the default is for staff and volunteers to assume all donations are to be publicly acknowledged unless the donor explicitly indicates otherwise. Comments given or sent to us via email, fax, social media or telephone are kept strictly confidential.

Financial information
Access to donor financial information is strictly limited to professional staff processing the data. No data is ever given to any person, organization, or group without the written consent of the donor.

Homeward Family Shelter (Julliette’s Place) uses Pay Pal and Stripe to securely process financial donations. The charity does not store, nor does it have access to, your credit card information, bank account numbers, or other account data submitted through these processors.